Open Campus

Open Campus Links

Open Campus Home RCC′s source for Distance Education
Online Classes Information & resources for Online Courses
Hybrid Classes Information & resources for Hybrid Courses
Web-Enhanced Classes Information & resources for Web Enhanced Courses
Teleweb ClassesInformation & resources for Telecourses
Faculty Information & Resources for Faculty.
Search Use this link to search OpenCampus.com
Login Login to Open Campus credit courses.
Help Use this link to get help.

Help Links

Web Browser Help Use this to view the REQUIRED settings for your web browser.
Login HelpUse this link if you're have difficulty logging in to your class.
Registration HelpUse this link if you have questions about registration or adding a class.
Requirements HelpUse this link to view the WebCT browser requirements.
Streaming Media HelpUse this link for help with the most common streaming video issues.
24/7 SupportUse this link for 24/7 online support with WebCT through the Online Learning Support Center.
Sample ClassGive WebCT a try with the WebCT sample Class:
- WebCT ID: sample
- Password: sample

Course FAQ's

Frequently Asked Questions:

Welcome To Open Campus Help!

Please read through the information on this page before attempting to contact us. We have provided easy to follow solutions to the most common support issues.

Late Adds

If you have recently added a course, there can be up to a 3 day "lag" time before you will be able to log into that course. Please note that if the add occurs at the end of the work week AND near the end of our business day, the earliest that you will be added is the following Monday. Be sure to check our hours of operation listed near the bottom of this page. See our Registration Help Page for more information an adding classes, including how to petititon to add an online course.

Common Issues

Browser settings:

You will need to apply the REQUIRED BROWSER SETTINGS to your system. If you do not, you may experience difficulties in accessing your course or contents within. The behavior of your browser is unpredictable if you do not make the REQUIRED BROWSER SETTINGS to your system.

Do you have the correct version of Java Installed?

If Java is working, you will see a pink box above with one line of text that says something like:

Java Version 1.6.0_03 from Sun Microsystems Inc.

Make sure that your Java Version is 1.5.0_10 or higher. Instructions for installing and configuring Java can be found in our REQUIRED BROWSER SETTINGS help section.

Get Java Version 1.6

Firewalls:

If you are trying to access your WebCT class from behind a firewall, you will need to contact your network administrator to allow access to the WebCT ports.

"Pop-Up Blockers":

Visit the WebCT Sample Class and follow the instructions to test for a 'Pop-up Blocker'. These applications work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. Unfortunately, they also inhibit WebCT from performing properly. If you are unable to view Discussion postings, Quiz windows, and download links, then DISABLE any anti "pop-up" software installed on your system.

See our Required Browser Settings page for instructions on how to set your web browser's pop-up blocker.

Login Help

Having problems logging in? Please review our Login Help Page. Don't forget to check your class start date!

Having Trouble With WebCT?

If you're having trouble with WebCT, log into the WebCT Sample Class for additional help. The sample class contains WebCT-specific FAQ's, Tutorials, and other resources that can help you.

To log into the sample class, use WebCT ID: sample and Password: sample

Contact Us For 24/7 Support

If you have reviewed the information above, have applied all necessary adjustments and are still experiencing difficulties, call the Open Campus Help Desk toll free at 1-866-259-7271 for 24 hour support. You can also get online support via email and chat through the Online Learning Support Center.