Welcome To Open Campus Help!

Please read through the information on this page before attempting to contact us. We have provided easy to follow solutions to the most common support issues.

Late Adds

If you have recently added a course, there can be up to a 3 day "lag" time before you will be able to log into that course.  Please note that if the add occurs at the end of the work week AND near the end of our business day, the earliest that you will be added is the following Monday.  Be sure to check our hours of operation listed near the bottom of this page. See our Registration Help Page for more information an adding classes, including how to petititon to add an online course.

Common Issues

Browser settings:

You MUST apply the REQUIRED WEB BROWSER SETTINGS to your system. If you do not, you will experience difficulties accessing your course or the contents within. The behavior of your browser will unpredictable if you do not make the REQUIRED BROWSER SETTINGS to your system.

If you have applied the REQUIRED BROWSER SETTINGS and are still experiencing problems, there may be a problem with your browser or other software on your computer. Please review Blackboard's Tips & Troubleshooting instructions.

 

Do you have the correct version of Java Installed?

If Java is working, you will see a pink box above with one line of text that says something like:

Java Version 1.6.0_03 from Sun Microsystems Inc.

Make sure that your Java Version is 1.5.0_10 or higher. Instructions for installing and configuring Java can be found in Blackboard's Web Browser Tune-up help.

GetJava Download Button
Get Java Version 1.6

Firewalls:
If you are trying to access your WebCT class from behind a firewall, you will need to contact your network administrator to allow access to the WebCT ports.

 

"Pop-Up Blockers":
Visit the Blackboard Sample Class and follow the instructions to test for a 'Pop-up Blocker'. These applications work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. Unfortunately, they also inhibit WebCT from performing properly. If you are unable to view Discussion postings, Quiz windows, and download links, then DISABLE any anti "pop-up" software installed on your system.

See Blackboard's Web Browser Tune-up for instructions on how to set your web browser's pop-up blocker.

Login Help

Having problems logging in? Please review our Login Help Page. Don't forget to check your class start date!

Having Trouble With Blackboard?

If you're having trouble with Blackboard, log into the Blackboard Sample Class for additional help. The sample class contains Blackboard-specific FAQ's, Tutorials, and other resources that can help you.

To log into the sample class, use Username: sample and Password: sample

Contact Us For 24/7 Support

If you have reviewed the information above, have applied all necessary adjustments and are still experiencing difficulties, call the Open Campus Help Desk toll free at 1-866-259-7271 for 24 hour support. You can also get online support via email and chat through the Online Learning Support Center.