Student Resources


RCCD board policy Information & grievance contact information for out-of-state students.

Distance Education Out-of-State Authority
According to a US Department of Education 2010 regulation, RCCD is required to obtain authorization from a state if any of that state’s students enroll in a distance education course at one of RCCD’s three colleges. Several states are requiring fees for this authorization. As a public institution, RCCD cannot require students to pay this fee. If you live in one of the following states, AL, AR, IN, KY, LA MD, MN, NY, OR, UT, WY, that requires an authorization fee, you will not be allowed to enroll in distance education courses. If you enroll in an online course, you will be dropped within 48 hours of enrollment. If you have further questions about this situation, please go to the the Contact Information for Individual States page for contact information for your state about fee requirements. The procedure for complaint resolution follows.

Complaint Resolution
As part of the process, RCCD is required to provide current and prospective students with contact information for filing complaints.

  1. For complaints regarding grades, course requirements and course procedures, follow the RCCD grievance process which is outlined in AP 5522 Student Grievance Process
  2. If any issue cannot be resolved internally, you may file a complaint with your state. The Contact Information for Individual States provides phone number, email and/or links to state agencies for all 50 states, the District of Columbia and Puerto Rico.
  3. RCCD’s three colleges are accredited by the Accrediting Commission for Community and Junior Colleges (ACCJC).  The ACCJC provides information for those who wish to make a complaint against member institutions and/or against the ACCJC.
  4. Students may also file complaints with the State Chancellor's Office, www.cccco.edu and the
    US Department of Education, US Dept. of Education, 400 Maryland Ave., SW, Washington DC 20202.
  5. For questions concerning the complaint process or the new US DoE regulations affecting distance education, contact the Open Campus office, 951-222-8561.

 

Online Counseling & Online Tutoring
For Distance Education students, online counseling and online tutoring may be available. If online counseling is available, you can request an appointment through Web Advisor. If online tutoring is available, a link to "Net Tutor" will be made available within your class in Blackboard.


Online Student Readiness Tutorials

You can also view Online Student Readiness Tutorials, a series of interactive multimedia tutorials that address the real challenges experienced by online students, new and experienced, while pursuing success in online classes.

Student Links